Exam Details
The ISO/IEC 19770 Certified Lead Auditor Certification Exam validates your ability to plan, conduct, and manage audits of IT Asset Management (ITAM) systems based on the ISO 19770 standard. It assesses your knowledge of ITAM principles, audit processes, compliance requirements, and leadership skills to perform effective audits in line with ISO 19011 and ISO 17021 guidelines.
Exam Syllabus:
Module 1 – Introduction to ISO/IEC 19770 & IT Asset Management (ITAM)
- Overview of ISO 19770 family of standards
- Principles and objectives of IT Asset Management
- Key terminology and concepts in ITAM
- Benefits and challenges of ITAM implementation
Module 2 – ISO/IEC 19770 Requirements & Clauses
- Scope and applicability of ISO 19770-1
- Governance, leadership, and commitment in ITAM
- Planning and risk management requirements
- Support, operational control, and performance evaluation
Module 3 – IT Asset Management Key Processes
- IT asset management tiers
- Management of change
- Core data management
- License management
- Security management
- Outsourcing and services
Module 4 – Audit Principles & Guidelines
- ISO 19011 audit principles for management systems
- Types of audits (first-party, second-party, third-party)
- Risk-based audit planning for ITAM
- Roles, responsibilities, and competencies of an auditor
Module 5 – Lead Auditor Skills & Audit Execution
- Preparing and conducting opening meetings
- Evidence collection and sampling techniques
- Identifying nonconformities and root cause analysis
- Closing meetings and presenting audit findings
Module 6 – Reporting, Follow-up & Certification
- Drafting and finalizing audit reports
- Corrective action plans and verification
- Certification audit stages and decision-making
- Continuous improvement in ITAM and post-audit monitoring
Exam Benefits
• Gain globally recognized ISO/IEC 19770 Lead Auditor credential, • Enhance auditing and compliance skills in IT Asset Management, • Improve organizational IT asset governance and cost efficiency, • Boost career opportunities in auditing, ITAM, and compliance roles, • Ability to lead certification and internal audits effectively
Who Should Attend
• IT Asset Managers, • Internal and External Auditors, • IT Governance and Compliance Professionals, • IT Service Management Specialists, • Risk and Security Managers, • Consultants implementing ITAM systems
Exam Syllabus
* Module 1 – Introduction to ISO/IEC 19770 & IT Asset Management (ITAM) * Module 2 – ISO 19770 Requirements & Clauses * Module 3 – IT Asset Management Key Processes * Module 4 – Audit Principles & Guidelines * Module 5 – Lead Auditor Skills & Audit Execution * Module 6 – Reporting, Follow-up & Certification
Exam Details
Exam Duration - 120 Min, Exam Pattern – MCQs, Number of Questions: 50, Passing Marks: 35, Exam Method – Online Open Book: No, Exam Pass Mark - 70% (35 out of 50) Exam Result - Immediate
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